TriumphClass Coaching Policy

ABOUT US
TriumphClass Ltd is registered by Rwanda Development Board (RDB) as a domestic company in Rwanda, RDB Registration Number: 121548358, certified and authorized to offer consultancy services with main activity of Offering Review Programs in Medical Lab Profession for International Certification/Licensure Exams (ASCPi), NCLEX-RN for registered Nurses, English proficiency trainings, and Allied health professions CPD trainings.

SECTION I: ADMISSION POLICY
1. Introduction
This revised Admission Policy aligns with TriumphClass Limited’s Terms and Conditions, as enacted in 2022. In developing this policy, the management of TriumphClass Limited consulted with staff, trainees, and sponsors of trainees participating in our programs.
The policy was approved by the Managing Director on October 15, 2022 as revised in January 2025 (TC policy vers 3). It is published on the training center’s website and is available in both hard copy and electronic format upon request.
Key dates and timelines for the TriumphClass admission process are outlined in the program’s monthly admission notice, which is published on the company’s website at least one week before the start of the admission process for the relevant month. This policy should be read in conjunction with the monthly admission notice for the applicable month.

2. Purpose
The purpose of this policy is to offer prospective trainees clear guidance on the institution’s admission and learning procedures.

3. Admission Statement
TriumphClass will not discriminate in its admission of a trainee to the program on any of the following:
a) The gender ground of the trainee or the applicant in respect of the trainee concerned,
b) The civil status ground of the trainee or the applicant in respect of the trainee concerned,
c) The family status ground of the trainee or the applicant in respect of the trainee concerned,
d) The sexual orientation ground of the trainee or the applicant in respect of the trainee concerned,
e) The religion ground of the trainee or the applicant in respect of the trainee concerned,
f) The disability ground of the trainee or the applicant in respect of the trainee concerned,
g) The ground of race of the trainee or the applicant in respect of the trainee concerned,

4. Entry requirements
Bachelor’s degree or Diploma (for ASCPi MLT) in MLS, BLS, MLT and other approved qualifications. Qualifications other than the listed should be equated through the judgement of Foreign Credentials Evaluating Agencies recognized by the ASCP-BOC.
Students completed the requirements for graduation are admitted, however, the graduation should take place in 6 months period from the beginning of the training program.

5. Enrollment Process
As indicated in this document, all enrolments are made through company’s website https://triumphclass.com/user-account/

6. Admission and registration process
1) Applied candidates shall be contacted through their email and/or WhatsApp to confirm successful course enrolment and training starting date.
2) Successful enrolled courses will appear on trainee’s portal and they will receive notification on their email. Sign-up will be necessary to open the contents.
3) Admitted applicants will be supposed to pay their fee (or 50% instalment) during their first 7 days of training and send payment proof on email: info@triumphclass.com or business WhatsApp account.

SECTION II: TRAINING DURATION AND DELIVERY POLICY
1. Introduction
TriumphClass offers distance learning professional training to medical laboratory professionals pursuing international examinations including ASCPi, CSMLS, HCPC, and AIMS. It also provides other professional trainings such as NCLEX-RN and English Proficiency Training.
Training is delivered as short-duration courses that last a fixed period of time. Trainees are informed of the course duration and mode of delivery upon admission.

2. Purpose
This policy provides clear information about course duration, training delivery mode, deferment, re-enrollment, and reactivation.

3. Policy Statement
a) TriumphClass offers monthly admission, with application timelines communicated at least one week prior to commencement.
b) Training is offered in cycles; applicants may join while others are completing.
c) Regardless of when admitted, training duration will not exceed 6 months.
d) Trainees are expected to utilize all available resources and prepare for exams within the 6-month training window.
e) Trainees who need to pause studies during training must request deferment as described below.

4. Returning Student & Deferment Policy
This policy applies to all trainees who have:
• Completed the 6-month maximum training duration (3 months lectures + 3 months revision/personalized coaching),
• Withdrawn from the program, or
• Gone inactive but wish to rejoin.
4.1 Standard re-enrollment after withdrawal or inactivity
Re-enrollment/reactivation fees depend on the time elapsed since the trainee’s last active participation and course expiry:
a) Within 3 months: 25%
b) More than 3 months but within 6 months: 50%
c) More than 6 months but within 12 months: 75%
d) More than 12 months: full program fee of 100%
4.2 Approved Deferment (requested before or during training)
Trainees who notify TriumphClass in writing before becoming inactive, and provide valid reasons (health, work relocation, family emergencies), may qualify for reduced fees.
a) Returning within 3 months: no fee, resume access
b) More than 3 months but within 6 months: 30%
c) More than 6 months but within 12 months: 60%
d) More than 12 months: 100%
Deferments must be approved in advance and are valid only for the agreed rejoining period. If deferment is requested during revision time (after the first 3 months), standard course reactivation rules will apply.
4.3 Outstanding Fees
Students who left without completing payment must first clear all outstanding balances. Once cleared, the applicable re-enrollment fee (standard or deferment) will apply.
4.4 Scope of Fees
Re-enrollment fees cover:
• Live interactive classes
• Personalized coaching and mentorship
• Full access to learning content and resources
• Assignments, discussions, and assessments
4.5 Access & Benefits
All returning students (standard re-enrollment, deferment, or after clearing balances) receive the same access and support as new students.

5. Standard Course Reactivation after Course Expiry
Students who completed the full 6-month training and whose course validity has expired may request reactivation for another 6 months. Fees are based on the time since expiry:
a) Within 1 month: 25%
b) More than 1 month but within 3 months: 50%
c) More than 3 months but within 6 months: 75%
d) After 6 months: 100%
Reactivation includes continued access to all program activities, including live classes, personalized coaching, updated content, and assessments.

6. Training Delivery Mode
a) Distance learning via licensed Zoom Workplace or Google Meet, Monday to Thursday, as per timetable.
b) Participation in lectures and coursework discussions is required.
c) Reading materials are accessed through the student portal; login is required.
d) Reading progress is monitored by instructors using the gradebook system. Trainees must complete the assigned course before beginning another.
e) For those who miss live lectures, HD tutorial videos are available through the website/YouTube channel for revision.

SECTION III: TRAINING FEE PAYMENT AND REFUND POLICY
7. Introduction
Every trainee is required to pay the training fees either in US Dollars or in their local currency at the applicable exchange rate. The fee is set at the equivalent of $150 for applicants from resource-limited countries (Categories 1 & 2, see Appendix 1), and $300 for applicants from high-income countries (the rest of the world). The fee for personalized (one-on-one) training is $500, regardless of duration or the trainee’s country of origin. However, for ASCP Technologist and Specialist candidates, the fee is reduced to $300.
Payments may be made either in a single lump sum or in a maximum of two installments, payable within the first two consecutive months of the program. The acceptable methods of payment are listed in Appendix 2.

8. Policy statement, fee payment
a) At the time of payment, the trainee must notify management via email or WhatsApp.
b) If paying in installments, the trainee must indicate the outstanding balance and specify the date it will be cleared within the first two months of training.
c) If the expected funds are not remitted, the trainee will be granted a 7-day grace period to settle the balance. Failure to do so will result in the temporary archiving of the student’s portal until full payment is made. If the balance remains unpaid by the end of the three-month training cycle, course access will be permanently deactivated, and the returning policy will apply.
d) The discount policy may apply in special circumstances (e.g., documented currency inflation, economic crises, natural disasters, wars, etc.).
e) Any transfer charges are the responsibility of the trainee. If DPO is the preferred method of payment, the trainee must inform TriumphClass via email or WhatsApp in advance so that an invoice can be prepared on time (See payment methods- Appendix 2).

9. Policy statement, Refund
To determine a trainee’s eligibility for a refund of fees, TriumphClass Ltd must first receive a written notice of withdrawal from the trainee, either through a signed letter or by email. Notices of withdrawal submitted by any other means—including phone calls or third-party letters—will not be accepted.
The only exception applies if a trainee is incapacitated. In such cases, the trainee’s parent, spouse, or sponsor may notify TriumphClass Ltd on their behalf.

10. The following Refund Policy is strictly adhered to:
1) Within the first 7 days from the program start date: The trainee will receive a full refund of any fees paid.
2) After 7 days but before 15 days: The trainee will receive a refund of fees paid, less 25%.
3) After 15 days but before 30 days: The trainee will receive a refund of fees paid, less 50%.
4) From the 31st day onward: No refund will be issued.
The above timelines are calculated from the date of class enrollment, not from the date of fee payment.

11. Circumstances considered for a refund
Refund may be granted if you are able to provide evidence of these circumstances;
Circumstances considered for a refund are verifiable unexpected or exceptional personal or medical circumstances beyond your control that affect your Course progression, wellbeing, or study, including:
a) Serious illness or injury, or the onset or acute flare-up of a medical or psychological condition, illness, or trauma, where medical evidence states that you are unable to attend classes or otherwise participate in Course activities;
b) The death of, or an onset or acute flare-up of, a medical or psychological condition, illness, or trauma affecting, a close family member (spouse, child);
c) Major political upheaval or natural disaster in your home country, when this has directly affected your studies, or your ability to pay for training costs or personal living expenses;
d) A critical or traumatic event that affects your ability to undertake or complete a Course, such as incidents that may cause physical or psychological harm, or involvement in or witnessing of a serious accident, or witnessing or being the victim of a serious crime.
The supporting documentation for your application should be from an independent relevant authority (e.g. doctor/psychologist, employer, government department). ‘Independent’ means it cannot be from your family or friends.

APPENDIX 1
Resource-Limited Countries
According to The World Bank, the following are resource-Limited Countries as per year 20224.
Low-income economies (Category 1)

Afghanistan
Burkina Faso
Burundi
Central African Republic
Chad
Congo,
Dem. Rep
Eritrea
Ethiopia
Gambia,
The Guinea
Guinea-Bissau
Korea, Dem. People’s Rep.
Liberia
Madagascar
Malawi
Mali
Mozambique
Niger
Rwanda
Sierra Leone
Somalia
South Sudan
Sudan
Syrian Arab Republic
Togo
Uganda
Yemen
Zambia

Lower-middle-income economies (Category 2)

Angola
Algeria
Bangladesh
Benin
Bhutan
Bolivia
Cabo Verde
Cambodia
Cameroon
Comoros
Congo, Rep.
Côte d’Ivoire
Djibouti
Egypt Arab Rep.
El Salvador
Eswatini
Ghana
Haiti
Honduras
India
Indonesia
Iran, Islamic Rep
Kenya
Kiribati
Kyrgyz Republic
Lao PDR
Lebanon
Lesotho
Mauritania
Micronesia
Mongolia
Morocco
Myanmar
Nepal
Nicaragua
Nigeria
Pakistan
Papua New Guinea
Philippines
Samoa
São Tomé and Principe
Senegal
Solomon Islands
Sri Lanka
Tanzania
Tajikistan
Timor-Leste
Tunisia
Ukraine
Uzbekistan
Vanuatu
Vietnam
West Bank and Gaza
Zimbabwe

Appendix 2
Mode of Payment
Accepted Methods of Payment
TriumphClass Ltd provides a variety of convenient and secure payment options for trainees. The following methods of payment are accepted:
1. Direct Online Payment (DPO) through the website using smart cards such as Visa, MasterCard, Maestro, and others.
2. Mobile Money Services:
o Safaricom M-Pesa
o MTN MoMo and MTN Wallet
o Airtel Money

3. Bank Deposit:
o Equity Bank Rwanda PLC
o Ecobank
o Access Bank
o UBA Bank Account – Naira

4. Money Transfer Services:
o Western Union
o MoneyGram
o RIA
o WorldRemit